College Medical Center Phoenix is proud to be the newest addition to College Health Enterprises. We are dedicated to providing the highest quality of customer service, delivered with warmth, friendliness, and organizational pride. Become part of a team that values a respectful environment, flexibility, a tight-knit group, and the autonomy to utilize your knowledge and experience.
Role Description
The Community Liaison Director – PHP is a full-time, on-site position based in Phoenix, AZ. In this highly visible role, you’ll build and strengthen relationships throughout the community, lead strategic outreach efforts, and support home care initiatives that advance the organization’s mission. You will actively engage local stakeholders, deliver consistently exceptional customer service, and champion programs and services that expand access, awareness, and impact. Working closely with internal teams, you’ll help achieve strategic objectives while deepening trust and collaboration across the community. Acts as the key connection between hospitals and community-based mental health professionals and agencies across an evolving geographic region.
Qualifications
- Minimum one-year experience working in-patient or outpatient psychiatric facilities.
- Strong Community Engagement and Community Outreach skills, with experience fostering partnerships and building relationships.
- Effective Communication skills, including written, verbal, and interpersonal communication for diverse audiences.
- Proven expertise in Customer Service and working with various stakeholders to provide exceptional service and support.
- Knowledge and experience in Home Care practices and services, with the ability to advocate for community needs.
- Leadership abilities to oversee outreach initiatives and direct programs successfully.
- Knowledge of Phoenix, AZ community dynamics is a plus.
- A Bachelor’s degree in Social Work, Healthcare Administration, Communications, or a related field is preferred.
- Ability to work effectively within a dynamic team and adapt to the needs of a diverse community.
Job-Specific Duties
- Build and grow referral relationships (physicians, allied health, community partners); identify new sources.
- Provide community education, referral support, and coordinate tours.
- Maintain strong communication with physicians, community providers, nursing, and program staff; partner with the Program Director.
- Support patient interventions as needed and follow up with admitted clients to sustain engagement.
- Complete at least 20 in-person referral contacts/week and stay current on community issues/trends; report updates daily to the Program Director.
- Understand and support the outreach workflow (intake, screening, insurance verification, admission, follow-up).
- Attend weekly CHC unit visits and weekly staff/treatment team meetings.
- Manage priorities, return calls within 1 hour, and escalate significant issues promptly to the SVP.
- Coordinate transportation, complete documentation/insurance verification, and provide pre-admission patient orientation (including copays/deductibles).
- Perform other duties as assigned.
If you are passionate about making a difference and seeking a supportive team environment to grow your skills, we welcome your application.
Placement in the pay range is based on multiple factors, including but not limited to relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
Notice
We are aware of a scam whereby imposters are posing as Recruiters from College Medical Center Phoenix, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.
At College Medical Center and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at College Medical Center Phoenix and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. You will receive emails from the domain @cmcphoenix.com.
If you suspect a fraudulent job posting or job-related email mentioning College Medical Center Phoenix or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate College Medical Center Phoenix subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.
